Terms of service

Terms of Service

Effective date: August 26, 2026

Overview

Welcome to JetiMark. The terms “JetiMark,” “we,” “us,” and “our” refer to JetiMark. We operate https://jetimark.com and its related content, features, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (“Terms”), together with the policies referenced in them, govern your access to and use of the Services. They contain important information about orders, model compatibility, warranties, limitations of liability, and your legal rights.

By visiting, interacting with, or using the Services, or by placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and Accounts

You must be at least the age of majority in your place of residence to create an account or make a purchase. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You agree to provide accurate, current, and complete account, billing, payment, and shipping information. You are responsible for protecting your account credentials and for activity conducted through your account. Notify us promptly at support@jetimark.com if you believe your account has been accessed without authorization.

You may not sell, transfer, assign, or license your customer account to another person.

2. Product Information and Model Compatibility

JetiMark sells replacement filters and related products designed for use with specific equipment, housings, or model numbers. Product titles may include a nominal size, but fit is determined by the replacement-filter number, equipment model, actual dimensions, construction, and other compatibility details shown on the product page.

Before ordering, you are responsible for checking:

  • The equipment manufacturer and complete model number;

  • The existing replacement-filter or cartridge number;

  • The product’s actual dimensions, not only its nominal dimensions;

  • The required airflow direction, gasket configuration, electrical contact or conductive-tab configuration, and other installation details; and

  • Any equipment-manufacturer instructions or safety warnings.

If you are uncertain, contact support@jetimark.com before ordering and provide clear photographs of the equipment label and existing filter. Assistance from JetiMark is based on the information you provide and does not replace inspection by a qualified HVAC professional.

Do not install a product that appears damaged, does not fit correctly, interferes with a safety component, requires forcing or modification, or does not match the product and equipment information. Stop installation and contact us.

Equipment manufacturers’ names, model numbers, and trademarks may appear on the Services only to identify product compatibility. Unless expressly stated otherwise, JetiMark is an independent replacement-product brand and is not affiliated with, sponsored by, authorized by, or endorsed by those equipment manufacturers.

3. Product Descriptions and Performance Claims

We make reasonable efforts to describe products accurately, including dimensions, materials, compatibility, filtration ratings, packaging, and appearance. Screen settings, production changes, measurement methods, and normal manufacturing tolerances may cause minor differences.

Filtration ratings and performance statements apply only as described on the applicable product page and should be supported by the referenced test method or documentation. JetiMark products are not medical devices. Statements about air filtration are not medical advice and are not promises to prevent, treat, or cure disease.

We may correct product information, update specifications, limit quantities, or discontinue products at any time. If a material error affects an order you have already placed, we will contact you and provide an appropriate option, such as confirming the change, substituting with your approval, or canceling and refunding the affected item.

4. Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order. We accept an order when we confirm fulfillment or ship the order.

We may decline, limit, or cancel an order for reasons including suspected fraud, payment authorization failure, pricing or inventory errors, product restrictions, unusually large quantities, or inability to deliver to the requested address. If we cancel an order after payment has been authorized or collected, we will void the authorization or refund the affected amount.

Review the product, quantity, model number, shipping address, and contact information before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee changes or cancellation after processing or fulfillment begins.

5. Prices, Taxes, and Payment

Prices, discounts, and promotions may change without notice. The price charged is the price shown at checkout and confirmed in your order confirmation, subject to correction of obvious errors.

Unless expressly stated otherwise, displayed product prices do not include shipping charges, taxes, duties, customs fees, brokerage charges, or other government assessments. Applicable amounts will be shown at checkout when they can be calculated. For international orders, the recipient may be responsible for import duties, taxes, or carrier fees not collected by JetiMark.

You represent that you are authorized to use the selected payment method and that the billing information provided is accurate. Payments are processed through Shopify or authorized payment providers and are subject to their terms and fraud-prevention procedures.

6. Shipping and Delivery

Shipping methods, estimated delivery times, and applicable charges are shown at checkout or in our Shipping Policy. Delivery dates are estimates unless we expressly state that a date is guaranteed.

Delays may occur because of inventory conditions, carrier operations, severe weather, customs processing, incorrect addresses, or other circumstances outside our reasonable control. If we cannot ship within the time stated or otherwise required by applicable law, we will provide notice and, where required, an option to accept the delay or cancel the affected order for a refund.

Risk of loss passes to you when the shipment is delivered to the address provided, except where applicable law provides otherwise. You are responsible for providing a complete and deliverable address. Contact us promptly if tracking shows delivery but the package cannot be located, or if the package arrives damaged.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, damaged-item claims, and order cancellations are governed by our Return and Refund Policy, which is incorporated into these Terms.

Because HVAC replacement products are model-specific, a product that has been installed, operated, exposed to airflow, altered, or made dirty may not be eligible for a preference-based return. This does not limit remedies that may apply to products that arrived damaged, defective, or different from what was ordered.

8. Recurring Orders and Subscriptions

If we offer an automatic-replenishment or subscription option, the price, frequency, discount, renewal terms, and cancellation method will be disclosed before checkout. By enrolling, you authorize recurring charges to the payment method selected until you cancel in accordance with the disclosed subscription terms.

You may manage, skip, or cancel future subscription orders through the available customer-account tools or by contacting support@jetimark.com before the next order enters processing. Cancellation applies to future renewals and does not automatically cancel an order already processed or shipped.

Replacement reminders that do not include automatic billing are informational only and may be unsubscribed from through the message or by contacting us.

9. Intellectual Property

The Services, including JetiMark names, logos, designs, text, photographs, graphics, videos, product data, software, page layouts, and original content, are owned by or licensed to JetiMark and are protected by applicable intellectual-property laws.

You may use the Services for lawful personal or internal business purchasing purposes. You may not reproduce, republish, distribute, modify, scrape, sell, exploit, or create derivative works from protected content without prior written permission, except as permitted by law.

Shopify’s name, logo, products, and services are trademarks of Shopify. Other company names, product names, model numbers, and trademarks belong to their respective owners.

10. Optional Tools and Third-Party Services

The Services may provide access to tools, apps, payment services, social features, or other services operated by third parties. We do not control those services and provide access to them on an “as available” basis.

Your use of a third-party service is subject to that third party’s terms and privacy policy. JetiMark is not responsible for third-party content, security, availability, products, services, or transactions, except to the extent responsibility cannot be excluded under applicable law.

11. Third-Party Links

The Services may contain links to third-party websites. A link does not necessarily mean that JetiMark endorses the third party or its content. Review the third party’s terms and policies before submitting information or completing a transaction. Questions or complaints about a third-party product or service should be directed to that third party.

12. Relationship With Shopify

JetiMark is powered by Shopify, which enables us to provide the Services. However, sales and purchases made through our store are transactions directly between you and JetiMark. Shopify is not the seller of JetiMark products and is not responsible for the sales transaction, fulfillment, product compatibility, product performance, injury, damage, or loss arising from a JetiMark purchase.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising directly from transactions between you and JetiMark. Nothing in this section limits rights that cannot lawfully be waived.

13. Privacy

Personal information collected through the Services is handled according to our Privacy Policy. Certain information is also processed by Shopify under the Shopify Consumer Privacy Policy.

Because Shopify hosts the Services, information may be transmitted to Shopify and authorized service providers in countries other than your country of residence, as further described in our Privacy Policy.

14. Reviews, Feedback, and Other Submissions

If you submit a review, photograph, suggestion, idea, or other content (“Feedback”), you grant JetiMark a non-exclusive, worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for operating, improving, and promoting the Services, subject to our Privacy Policy and applicable law.

You represent that you own or have permission to submit the Feedback; that it is accurate to the best of your knowledge; that any incentive or compensation has been disclosed; and that it does not violate law or another person’s intellectual-property, privacy, publicity, or other rights.

We may moderate or remove Feedback that is unlawful, fraudulent, abusive, obscene, misleading, unrelated, infringing, or harmful. We are not required to keep Feedback confidential, pay compensation for it, or respond to it.

15. Errors, Inaccuracies, and Omissions

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, compatibility, pricing, promotions, shipping charges, delivery estimates, or availability. We may correct those issues and update information at any time.

If an error materially affects an accepted order, we will not charge a higher price or provide a materially different product without your agreement. We may cancel and refund the affected item if the error cannot reasonably be corrected.

16. Prohibited Uses

You may not use the Services to:

  • Violate applicable law or the rights of another person;

  • Infringe intellectual-property, privacy, publicity, or other rights;

  • Submit false, fraudulent, defamatory, abusive, threatening, or misleading content;

  • Transmit malware, malicious code, spam, phishing, or unsolicited promotions;

  • Attempt unauthorized access to accounts, systems, data, or security features;

  • Collect personal information about others without authorization;

  • Interfere with the operation or security of the Services;

  • Impersonate another person or misrepresent your identity or affiliation; or

  • Copy, scrape, extract, resell, or exploit the Services or their content in violation of these Terms or applicable law.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

17. Automated Agents

This section applies to software or services that take autonomous or semi-autonomous action on behalf of a person or organization (“Agents”).

An Agent accessing the Services must accurately identify itself where technically required, must not misrepresent itself as a human, and must not bypass CAPTCHAs, access controls, rate limits, robots directives, or other measures intended to regulate automated access. We may restrict or block an Agent’s access at any time.

An Agent may not complete a purchase, accept legal terms, or submit information on behalf of a person unless the Agent has valid authorization from that person and accurately preserves the person’s choices, disclosures, and transaction details.

18. Suspension and Termination

We may suspend or terminate access to the Services if we reasonably believe you have violated these Terms, created security or legal risk, engaged in fraud, or misused the Services. You remain responsible for amounts properly due before termination.

Provisions that by their nature should survive termination—including intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute provisions—will remain in effect.

19. Warranties and Disclaimers

Any written product warranty offered by JetiMark will be stated on the applicable product page or in documentation supplied with the product. Our Return and Refund Policy provides additional procedures for damaged, defective, or incorrect products.

Except for an express written warranty and rights that cannot be excluded under applicable law, the website, account features, optional tools, and informational content are provided on an “as available” basis. We do not promise that the website will always be uninterrupted, error-free, or free of harmful components.

General compatibility assistance, articles, instructions, and other informational content are provided for convenience. They do not replace equipment-manufacturer instructions, applicable codes, or evaluation by a qualified HVAC professional.

Nothing in these Terms excludes or limits an implied warranty, statutory warranty, or consumer remedy that cannot lawfully be excluded or limited. We do not disclaim implied warranties where doing so is prohibited or where JetiMark provides a written warranty that prevents such a disclaimer under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law, JetiMark and its affiliates, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or business interruption, arising from use of the Services or products purchased through them.

To the fullest extent permitted by law, JetiMark’s aggregate liability for a claim relating to a product or order will not exceed the amount you paid to JetiMark for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability that applicable law imposes for fraud, willful misconduct, gross negligence, personal injury, defective products, or violation of mandatory consumer rights.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless JetiMark, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful misuse of the Services, material breach of these Terms, or violation of another person’s rights.

This section does not require a consumer to indemnify JetiMark for JetiMark’s own negligence, defective product, unlawful conduct, or breach of these Terms.

22. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest lawful extent or severed, and the remaining provisions will continue in effect.

23. Waiver and Entire Agreement

Failure to enforce a provision is not a waiver of that provision. These Terms and the policies incorporated by reference constitute the entire agreement between you and JetiMark concerning the Services and supersede prior communications about the same subject.

Any ambiguity will be interpreted fairly and not automatically against either party.

24. Assignment

You may not transfer these Terms or your account rights without our prior written consent. We may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Services, subject to applicable law.

25. Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction where JetiMark is headquartered, without regard to conflict-of-law rules. Subject to mandatory consumer-protection law, disputes will be submitted to the competent courts located in Shenzhen, Guangdong, China.

If you are a consumer, this section does not deprive you of mandatory protections or the right to bring a claim in another forum where applicable law requires or permits it.

Before filing a formal claim, we encourage you to contact support@jetimark.com so that we can attempt to resolve the issue directly.

26. Changes to These Terms

We may update these Terms to reflect changes to the Services, our business, or applicable law. The current version will be posted on this page with an updated effective date. Material changes will apply as required by law and will not retroactively reduce rights relating to completed purchases unless permitted by law.

Continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms.

27. Contact Information

Questions about these Terms should be sent to:

JetiMark Customer Support
Email: support@jetimark.com
Phone: +86 137 1408 6945
Postal address: JetiMark, Shenzhen, Guangdong 518000, China
Website: https://jetimark.com