Shipping policy

Shipping Policy

Effective date: August 26, 2026

JetiMark currently ships to addresses within the 48 contiguous United States.

Shipping Rates

Standard shipping charges are based on the merchandise subtotal after discounts and before taxes:

  • Orders of $20.00 or more: Free standard shipping

  • Orders under $20.00: $7.00 standard shipping

The applicable shipping charge will be displayed at checkout before payment.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, international destinations, expedited delivery, or other special shipping services unless expressly stated at checkout.

Order Processing

Most in-stock orders are processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing may take longer during holidays, promotional periods, severe weather, inventory reviews, or other unusually busy periods.

You will receive an order confirmation after placing your order and a shipping confirmation with tracking information after the order ships.

Estimated Delivery Time

Standard delivery generally takes 3–8 business days after the order has been shipped.

Delivery estimates are not guaranteed. Carrier delays, severe weather, service interruptions, incorrect addresses, and other circumstances outside JetiMark’s reasonable control may affect delivery time.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact support@jetimark.com immediately if you need to correct an address. We cannot guarantee an address change after an order has entered processing or has been shipped.

JetiMark is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped because of an address error.

Split Shipments

An order may be shipped in more than one package depending on inventory and fulfillment location. You will not be charged additional standard shipping fees when JetiMark divides a single order into multiple shipments.

Tracking and Delivered Packages

Tracking information will be provided when available. Tracking updates are supplied by the carrier and may take time to appear.

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location and ask household members or neighbors.

  3. Allow one additional business day because some carriers mark packages as delivered before final placement.

  4. Contact the shipping carrier and then email support@jetimark.com if the package remains missing.

We will review the available tracking and delivery information and assist where reasonably possible.

Damaged or Incorrect Shipments

Inspect your order promptly after delivery. If a product arrives damaged or you receive an incorrect item, contact support@jetimark.com as soon as possible.

Include your order number and clear photographs of:

  • The product;

  • The shipping box and packaging;

  • The shipping label; and

  • Any visible damage or incorrect model information.

After reviewing the claim, JetiMark may provide a replacement, prepaid return label, refund, or another appropriate resolution.

Shipping Delays

If JetiMark cannot ship your order within the stated processing period or another period required by applicable law, we will notify you and provide available options, which may include accepting the delay or canceling the affected order for a refund.

Order Cancellations

Contact support@jetimark.com as soon as possible to request a cancellation. We cannot guarantee cancellation after an order has entered processing or has shipped.

After shipment, the order will be subject to our Return and Refund Policy.

Contact Us

For shipping questions, contact:

JetiMark Customer Support
Email: support@jetimark.com
Website: https://jetimark.com