Refund policy


Returns & Refunds Policy

Effective date: August 26, 2026
Website: https://jetimark.com
Contact: support@jetimark.com

JetiMark offers a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the product must be:

  • Unused, uninstalled, clean, and in the same condition in which it was received;

  • In its original packaging with all included components, labels, and instructions; and

  • Accompanied by the order number or other proof of purchase.

Products that have been installed, operated, exposed to airflow, or become dirty cannot be returned unless they arrived defective, damaged, or incorrect.

All returns require prior authorization from JetiMark. Items sent back without authorization may not be accepted.

How to Request a Return

Email support@jetimark.com with:

  • Your order number;

  • The item and model number you want to return;

  • The reason for the return; and

  • Clear photographs if the item is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions, the authorized return address, and any required return authorization information. Please do not send a product to an address shown on a shipping label or elsewhere without receiving return instructions from JetiMark.

Incorrect Size or Model Ordered

HVAC replacement filters are model-specific. Customers should verify the equipment model number, replacement-filter number, and actual filter dimensions before ordering.

If you ordered the wrong size or model, the item may still be returned within the 30-day return period as long as it remains unused, uninstalled, clean, and in its original packaging. The customer is responsible for return shipping in this situation.

If JetiMark sent an item that does not match the item ordered, JetiMark will cover the authorized return shipping cost and provide a replacement or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact support@jetimark.com as soon as possible and include photographs of the item, packaging, and shipping label.

After reviewing the claim, JetiMark may provide a prepaid return label, send a replacement, issue a refund, or offer another appropriate resolution. JetiMark will cover authorized return shipping when the item arrived damaged, defective, or incorrect.

Return Shipping and Fees

  • For returns caused by an incorrect item, shipping damage, or a verified product defect, JetiMark will cover authorized return shipping.

  • For returns based on customer preference or an incorrectly selected size or model, the customer is responsible for return shipping.

  • Original shipping charges are non-refundable unless the return results from a JetiMark error or a damaged or defective item.

  • JetiMark does not charge a restocking fee for an eligible return received in its original, unused, and uninstalled condition.

  • Customers paying for return shipping should use a trackable shipping service. JetiMark is not responsible for customer-arranged return packages that are lost or damaged in transit.

Non-Returnable Items

The following items cannot be returned:

  • Filters or replacement components that have been installed, used, operated, or exposed to airflow;

  • Items that are dirty, altered, incomplete, or damaged after delivery;

  • Items returned without original packaging when the missing packaging prevents safe resale;

  • Gift cards; and

  • Items clearly marked “Final Sale” before purchase, except when they arrive damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different size or model is to request a return for the original eligible item and place a new order after the return is approved.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days.

Your bank or credit-card company may need additional time to process and post the refund. If more than 15 business days have passed since JetiMark confirmed that your refund was approved, contact support@jetimark.com.

JetiMark reserves the right to reduce or deny a refund when a returned item does not meet the eligibility requirements stated in this policy. We will explain the reason if a refund is reduced or denied.

Order Cancellations

To request an order cancellation, contact support@jetimark.com as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order can no longer be canceled, the return terms in this policy will apply after delivery.

Consumer Rights

This policy does not limit any non-waivable rights or remedies available to you under applicable consumer-protection law.

Contact Us

For return or refund questions, contact:

JetiMark Customer Support
Email: support@jetimark.com
Website: https://jetimark.com