Privacy policy

Privacy Policy

Last updated: August 26, 2026

JetiMark operates this website and online store, including its related content, features, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer the Services to you.

This Privacy Policy explains how JetiMark (“JetiMark,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://jetimark.com, create an account, place an order, contact us, or otherwise use the Services. If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information, such as products viewed or purchased, cart activity, order history, payment status, returns, refunds, cancellations, and shipping information.

  • Payment information, such as payment method, billing details, payment confirmation, and transaction identifiers. Payment-card information is processed by Shopify or other authorized payment providers. JetiMark does not ordinarily receive or store your complete payment-card number.

  • Account information, such as login details, account preferences, saved addresses, and customer-account activity.

  • Communications, including information you provide when contacting customer support, requesting a return, submitting a compatibility question, or communicating with us through email, forms, or other channels.

  • Device and network information, such as IP address, browser type, device type, operating system, network connection, and device identifiers.

  • Usage information, such as the pages and products you view, the links you select, referring pages, dates and times of visits, and your interactions with the Services.

  • Marketing preferences, such as your email subscription status, advertising preferences, and responses to marketing communications.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit a form, request customer support, or otherwise provide information;

  • Automatically through cookies, pixels, log files, and similar technologies when you access or use the Services;

  • From Shopify and service providers that help us operate our store, process payments, prevent fraud, fulfill orders, provide analytics, or deliver marketing; and

  • From advertising, business, or referral partners where permitted by law.

How We Use Personal Information

We may use personal information to:

  • Provide and improve the Services, including processing payments, fulfilling and shipping orders, confirming model compatibility, managing accounts, providing product recommendations, processing returns and refunds, and improving store functionality.

  • Communicate with you, including sending order confirmations, shipping updates, service notices, replacement reminders, responses to support requests, and other transactional communications.

  • Market and advertise, including sending promotional communications where permitted, measuring campaign performance, and showing advertisements that may be based on your activity. You may unsubscribe from promotional emails at any time using the link in the email.

  • Protect the Services and prevent fraud, including authenticating accounts, detecting suspicious transactions, investigating misuse, protecting customers, and maintaining the security of our website and systems.

  • Comply with legal obligations, respond to lawful requests, establish or defend legal claims, enforce our terms and policies, and protect our rights or the rights of others.

Where required by applicable law, we rely on one or more legal bases for processing, including performance of a contract, compliance with a legal obligation, your consent, and our legitimate interests in operating, securing, and improving the Services.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the store, remember preferences, keep accounts secure, understand store performance, provide analytics, and support advertising.

Where required, non-essential cookies are used only after consent. You can manage available cookie choices through the cookie banner shown on the Services and through your browser settings. Blocking certain cookies may affect account, checkout, personalization, or other website functions.

For more information about cookies used in connection with Shopify, visit the Shopify Cookie Policy.

How We Disclose Personal Information

We may disclose personal information for legitimate business purposes to:

  • Shopify, which hosts our store and processes information to provide and improve its ecommerce services;

  • Service providers, including payment processors, fraud-prevention providers, cloud and IT providers, analytics providers, customer-support providers, fulfillment centers, shipping carriers, email providers, and professional advisers;

  • Advertising and marketing partners, where permitted by law and subject to your privacy choices;

  • Parties you direct or authorize, such as shipping providers, social-media services, account integrations, or another person designated by you;

  • Affiliates or entities within our corporate group, where applicable; and

  • Government authorities, courts, or other parties when reasonably necessary to comply with law, respond to valid legal process, enforce our terms, protect rights or safety, investigate fraud, or complete a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets.

We do not sell personal information in exchange for money. However, some uses of analytics, advertising, or Shopify enhanced services may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Where applicable, you may opt out through our Your Privacy Choices page.

Relationship With Shopify

Shopify collects and processes personal information about your access to and use of the Services to provide its platform and related features. Information submitted through the Services may be transmitted to Shopify and other service providers in countries other than your country of residence.

If Shopify Network Intelligence or other Shopify enhanced services are enabled, Shopify may process information from your interactions with JetiMark, other merchants, and Shopify to provide enhanced services. In those circumstances, Shopify may be responsible for responding to certain privacy requests relating to its processing.

To learn more, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Services

The Services may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. Review the privacy policy of any third party before providing personal information.

Information you post publicly or through a third-party social-media service may be visible to others and may be used according to that third party’s policies.

Children’s Privacy

The Services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

We do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information belonging to individuals under 16.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Do not send sensitive payment information, passwords, or other confidential information through unsecured email or other unsecured channels.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, complete transactions, comply with tax, accounting, and legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer required, we may delete or de-identify it as permitted by law.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to or confirmation of the personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information;

  • Receive a portable copy of certain personal information;

  • Opt out of the sale or sharing of personal information or its use for targeted advertising;

  • Withdraw consent where processing is based on consent;

  • Object to or restrict certain processing; and

  • Appeal a decision relating to a privacy request, where applicable.

You may submit a request by emailing support@jetimark.com or by using the options available through the Services. To opt out of data uses that may be considered selling, sharing, or targeted advertising under applicable law, visit Your Privacy Choices.

Where required by law, we recognize the Global Privacy Control signal as an opt-out request for the browser or device sending the signal. Other browser-based “Do Not Track” signals are not recognized unless required by law.

We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may request proof of authorization and direct identity verification. We will not discriminate against you for exercising an applicable privacy right.

Communication Preferences

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email. Even if you opt out of marketing, we may continue to send non-promotional communications relating to orders, accounts, security, returns, recalls, or customer-service matters.

International Transfers

Personal information may be transferred to, stored in, or processed in countries outside your country of residence, including countries whose data-protection laws may differ from yours.

Where required for transfers from the European Economic Area, the United Kingdom, or Switzerland, we use recognized safeguards such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Complaints

If you have a concern about how we process personal information, contact us using the information below. Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations. We will post the revised policy on this website and update the “Last updated” date. We will provide additional notice when required by law.

Contact Us

For questions about this Privacy Policy or to exercise a privacy right, contact:

JetiMark Privacy Support
Email: support@jetimark.com
Phone: +86 137 1408 6945
Postal address: JetiMark, Shenzhen, Guangdong 518000, China
Website: https://jetimark.com